Terms of Service

1. The provider

Fekete Szilárdné, sole proprietor (Hungary)

• Registered address: Murányi utca 36. 4/36, 1078 Budapest, Hungary
• Registration number (Hungarian register of sole proprietors): 58559565
• Tax number: 48266174-1-42
• Email: support@prognon.com · Website: prognon.com
• Hosting provider: Vercel Inc. (340 S Lemon Ave #4133, Walnut, CA 91789, USA)

These terms are a translation; in case of any difference, the Hungarian version prevails.

2. The service

Prognon is a family of software for traders:

• Prognon Cockpit — a NinjaTrader 8 add-on panel: order handling, automatic position management, order flow tools.
• Prognon Mind — an AI-based coach that measures your trades against YOUR OWN strategy as you recorded it (the verdict), and helps you through your trading process as a conversation partner.

The Cockpit runs on the NinjaTrader 8 platform; the NinjaTrader licence, the broker and the data subscription are your own cost and responsibility.

3. Not financial advice

Prognon does not provide investment, financial or tax advice, gives no trading signals and promises no returns. A verdict measures whether a trade followed your own rules — not whether it was a good investment. Trading futures can cause significant losses, including losses greater than the amount invested. You alone are responsible for every trading decision and its consequences. Prognon is not medical or psychological care.

4. Free trial

The Cockpit can be tried free of charge for 14 days, without payment. Downloading it requires a free account; the trial is tied to the machine, can be used once per machine, and ends on its own — it does not turn into a paid subscription. The trial is there so you can try the software before you pay; for a paid subscription, the right of withdrawal is governed by section 6.

5. Plans, prices, payment

• The plans and their current prices are shown on prognon.com. Prices are in US dollars and include VAT.
• The subscription renews automatically every month. Payments are handled by Stripe; the provider never sees or stores card details.
• Credits: for operations beyond what your plan includes (market analysis, a verdict requested above the monthly allowance). The credit price of each operation is shown before you run it. The provider may change the credit price of operations; this does not change the number of credits you have already bought. Credits can be used for 60 days from purchase and expire afterwards; they cannot be exchanged for cash and are not refundable.
• Partner code: a user who signed up with a partner's code can also download the partner's shared strategies. The partner only sees how many members belong to them, never personal data.

6. Cancellation, withdrawal, refunds

• You can cancel your subscription at any time in your account (Membership page). Cancellation takes effect at the end of the paid period; until then the service remains available.
• When you change plans, Stripe prorates the difference.
• Right of withdrawal. Consumers may withdraw within 14 days of taking out a paid subscription, with the following limits. When paying, you expressly request that the service starts immediately and acknowledge that: your right of withdrawal for the Prognon Cockpit software (digital content) ends once performance has begun; for the Prognon Mind service, if you withdraw within 14 days you pay for the period used up to the withdrawal, and we refund the rest. Send your withdrawal to support@prognon.com.
• No refund is given for a billing period started after the first 14 days, or for credits already used.

7. Account and use

• A subscription belongs to one person. Full functionality is available on one machine at a time; at most two machines can be paired, and use can be taken over to the other machine with one click.
• Fair use: on the Advanced and Exclusive plans, Prognon Mind's free conversation allows at most 25 messages a day, each at most 1,000 characters; the daily close allows at most 12 messages. The provider may change these limits.
• Reverse engineering, copying or redistributing the software, circumventing the licence protection and automated overloading of the service are prohibited.
• The provider may suspend or close an account that breaches these rules or whose fees are unpaid.

8. Intellectual property

The software, the interface, the texts and the trademarks belong to the provider. You receive a non-exclusive, non-transferable right of use for the duration of your subscription. Strategies and documents you upload remain yours; the provider only uses them to provide the service.

9. Telemetry

By default the Cockpit sends anonymous usage data (which features were used how often, errors, version numbers). It cannot be linked to a person, and it can be switched off in the panel's Settings menu. Details are in the Privacy Notice.

10. Liability

• The provider does its best to keep the service running but does not guarantee 100% availability. The Cockpit works through NinjaTrader and your broker's systems; the provider is not liable for their failures, for network outages or for market conditions.
• You are responsible for checking the Cockpit's settings (sizing, stop, automatic management) before using it on a live account.
• Except where the law does not allow it to be limited, the provider's liability is capped at the fees you paid in the last month.

11. Changes, disputes

We will notify you by email at least 15 days before any material change takes effect. These terms are governed by Hungarian law; the mandatory consumer protection rules of the consumer's country of residence apply regardless. Consumers may turn to the conciliation body of their place of residence with complaints.